Legal · Terms of Service

Terms of Service

Last updated: 2026-09-29 · Version v1.2

Terms of Service

Please read these Terms of Service (“Terms”) carefully before using SoundSeeker. By creating an account or using the Service, you agree to be bound by these Terms.

Please Pay Special Attention

The following clauses materially affect your rights and obligations:

  • Section 6 — Limitation of Liability
  • Section 7 — Suspension and Termination
  • Section 8 — Changes to These Terms
  • Section 10 — Governing Law and Dispute Resolution (PRC law; Hangzhou courts)

1. The Service

1.1 SoundSeeker (“the Service”) is a software application for organizing, searching, and managing audio assets, operated by Hangzhou Wanxiang Xunsheng Technology Co., Ltd. (杭州万像循声科技有限公司) (the “Company”, “we”, “us”, “our”), a company incorporated in Mainland China (Hangzhou, Zhejiang Province).

1.2 The Service includes the desktop applications (macOS, Windows), your account, activation and device management, our website, and customer support.

1.3 These Terms govern your account and your use of the Service. Software licensing, purchases, refunds, intellectual property and liability are governed by the End User License Agreement (“EULA”); personal information is governed by the Privacy Policy and Cookie Policy. If they conflict, the order of precedence is: Privacy Policy > EULA > these Terms.

2. Eligibility

2.1 You must be at least 16 years old (or the local digital-consent age, if higher) to create an account or use the Service on your own. If you are under that age, you may only use the Service with the verifiable consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

2.2 If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Registration and Security

3.1 To access certain features you must register an account using a valid email address and, where required, a verifiable phone number or other identifier.

3.2 You are responsible for:

  • Maintaining the confidentiality of your account credentials;
  • All activity that occurs under your account;
  • Notifying us promptly of any unauthorized use at support@soundseeker.ai.

3.3 You agree to provide accurate, current information and to keep it updated. We may suspend accounts containing materially false information.

3.4 One natural person may operate one personal account. Sharing personal accounts among multiple users is prohibited (see EULA Section 3).

4. Acceptable Use and User Content

4.1 User Content. “User Content” means any files, audio assets, project data, or other materials that you import into, process with, or store using the Service.

4.2 Your Ownership and Responsibility. You retain all rights you have in your User Content. You represent and warrant that any User Content you import is lawfully owned by you or licensed to you with sufficient rights for your intended use. The Company does not screen, verify, or vet the legal status of User Content. You grant us only such limited rights as are technically necessary to provide the Service to you.

4.3 Prohibited Uses. You agree not to:

  • Use the Service to process content that you do not have the legal right to use;
  • Circumvent, disable, or interfere with any license-enforcement, authentication, or security mechanism;
  • Reverse-engineer, decompile, or attempt to extract the source code or models of the Service, except as permitted by EULA Section 8.2 or applicable mandatory law;
  • Resell, sublicense, rent, or distribute the Service or any license keys, except as expressly authorized;
  • Use the Service to violate any law, infringe any third party’s intellectual property or privacy rights, or transmit malicious code;
  • Use automated means to access the Service in a manner that imposes an unreasonable load on our infrastructure.

5. Purchases and Refunds

Purchases are completed through Paddle as Merchant of Record. Fees, refunds and related terms are set out in EULA Section 5.

6. Limitation of Liability

The disclaimers, liability limits and mandatory exceptions in EULA Section 10 also apply to the Service. Online services such as activation may be interrupted by maintenance, failures or security events.

7. Suspension and Termination

7.1 You may terminate your account at any time by contacting support@soundseeker.ai.

7.2 We may suspend or terminate your access if you materially breach these Terms, the EULA, or applicable law, or if continued provision of the Service to you would expose us to legal risk. Where a breach is curable and immediate action is not needed, we will give you notice and a reasonable opportunity to cure.

7.3 Termination does not affect any obligations that by their nature survive, including Sections 4, 6, 9, and 10.

8. Changes to These Terms

We may update these Terms and will publish the current version on our website. We will give prominent notice of material changes that affect rights you have purchased; if you do not agree, you may continue using the purchased version under the terms you accepted.

9. Intellectual Property

The Service, including its software, models, user interface, and trademarks, is owned by the Company or its licensors. No rights are granted other than those expressly set out in the EULA.

10. Governing Law and Dispute Resolution

10.1 Governing Law. These Terms are governed by the laws of the People’s Republic of China (Mainland), without regard to its conflict-of-laws principles.

10.2 Contact. You may contact support@soundseeker.ai to seek resolution of a dispute.

10.3 Jurisdiction. Any dispute arising out of or relating to these Terms that cannot be resolved informally shall be submitted to the competent People’s Court of Hangzhou, Zhejiang Province, China, whose jurisdiction the parties agree to, except where mandatory law provides otherwise.

10.4 Mandatory Consumer Rights. Where you are a consumer and applicable mandatory consumer-protection law in your jurisdiction gives you the right to bring proceedings in the courts of your habitual residence, this Section does not restrict that right.

11. Miscellaneous

11.1 Entire Agreement. These Terms, together with the Privacy Policy, EULA, and Cookie Policy, constitute the entire agreement between you and the Company concerning the Service.

11.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

11.3 No Waiver. Failure to enforce any right is not a waiver of that right.

11.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

11.5 Notices. Notices to us must be sent to support@soundseeker.ai. Notices to you may be sent to the email address associated with your account or posted in the Service.

12. Contact

杭州万像循声科技有限公司 (Hangzhou Wanxiang Xunsheng Technology Co., Ltd. / HANG ZHOU WAN XIANG XUN SHENG KE JI YOU XIAN GONG SI) Registered Office: Room 102, Building 1, No. 270 Chutian Road, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China (浙江省杭州市滨江区西兴街道楚天路270号1幢102室) Contact: support@soundseeker.ai