Legal · Terms of Service

Terms of Service

Last updated: 2026-06-27 · Version v1.0 (draft)

Terms of Service

Effective Date: 2026-06-27 Last Updated: 2026-06-27 Version: 1.0 (CN entity / Paddle MoR)

Please read these Terms of Service (“Terms”) carefully before using SoundSeeker. By creating an account or using the Service, you agree to be bound by these Terms.

Please Pay Special Attention

The following clauses materially affect your rights and obligations. They are highlighted here so you have a fair opportunity to read and understand them before agreeing.

  • Section 5–6 — Purchases through Paddle (Merchant of Record) and Refunds
  • Section 7 — Limitation of Liability and Disclaimers
  • Section 8 — Account Suspension and Termination
  • Section 9 — Modifications to These Terms (our right to unilaterally change these Terms, with prior notice)
  • Section 11 — Governing Law and Dispute Resolution (PRC law; Hangzhou courts)
  • Section 11.6 — Class-Action Waiver (disputes resolved on an individual basis where permitted)

1. The Service

1.1 SoundSeeker (“the Service”) is a software application for organizing, searching, and managing audio assets, operated by Hangzhou Wanxiang Xunsheng Technology Co., Ltd. (杭州万像循声科技有限公司) (the “Company”, “we”, “us”, “our”), a company incorporated in Mainland China (Hangzhou, Zhejiang Province).

1.2 The Service is provided through native desktop applications (macOS, Windows), web access, and related tools. Specific feature availability depends on the edition and license you hold; see the End User License Agreement (“EULA”) for licensing details.

1.3 These Terms govern your access to and use of the Service. They are supplemented by the Privacy Policy, EULA, and Cookie Policy, each of which is incorporated by reference.

1.4 If there is a conflict between these Terms and the EULA or Privacy Policy, the order of precedence is: Privacy Policy > EULA > these Terms of Service.

2. Eligibility

2.1 You must be at least 16 years old (or, where the digital-consent age in your jurisdiction is different, the higher of 16 and that age; some EEA jurisdictions set the digital-consent age as low as 13, see our Privacy Policy §8) to create an account or use the Service on your own. If you are under that age, you may only use the Service with the verifiable consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

2.2 We do not knowingly collect personal information from children under the legal age of digital consent in your jurisdiction without parental consent. See our Privacy Policy for details.

2.3 If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Registration and Security

3.1 To access certain features you must register an account using a valid email address and, where required, a verifiable phone number or other identifier.

3.2 You are responsible for:

  • Maintaining the confidentiality of your account credentials;
  • All activity that occurs under your account;
  • Notifying us promptly of any unauthorized use at support@soundseeker.ai.

3.3 You agree to provide accurate, current information and to keep it updated. We may suspend accounts containing materially false information.

3.4 One natural person may operate one personal account. Sharing personal accounts among multiple users is prohibited (see EULA Section 3).

4. Acceptable Use and User Content

4.1 User Content. “User Content” means any files, audio assets, project data, or other materials that you import into, process with, or store using the Service.

4.2 Your Ownership and Responsibility. You retain all rights you have in your User Content. You represent and warrant that any User Content you import is lawfully owned by you or licensed to you with sufficient rights for your intended use. The Company does not screen, verify, or vet the legal status of User Content.

4.3 Local Processing. Most processing of User Content occurs locally on your device. The Service is designed not to upload or collect audio content, search queries, or project data to the Company’s servers in the ordinary course of operation. See the Privacy Policy for details.

4.4 Prohibited Uses. You agree not to:

  • Use the Service to process content that you do not have the legal right to use;
  • Circumvent, disable, or interfere with any license-enforcement, authentication, or security mechanism;
  • Reverse-engineer, decompile, or attempt to extract the source code or models of the Service, except to the extent expressly permitted by applicable mandatory law;
  • Resell, sublicense, rent, or distribute the Service or any license keys, except as expressly authorized;
  • Use the Service to violate any law, infringe any third party’s intellectual property or privacy rights, or transmit malicious code;
  • Use automated means to access the Service in a manner that imposes an unreasonable load on our infrastructure.

4.5 Notice and Takedown. If you believe content processed by a user of the Service infringes your rights, contact support@soundseeker.ai with: identification of the work, the alleged infringing use, your contact information, and a statement made in good faith. We will review and act in accordance with applicable law.

5. Fees, Purchases through Paddle, Subscriptions, and Renewals

5.1 Pricing. Current pricing for each edition is published on our website. We may change pricing prospectively with reasonable notice; price changes do not affect amounts already paid for the current billing period.

5.2 Purchases through Paddle (Merchant of Record). When you purchase a SoundSeeker license, the order is placed with and the purchase is completed through Paddle.com Market Limited (“Paddle”), our authorized reseller and Merchant of Record. This means that, for the payment transaction, Paddle is the seller of record: Paddle collects your payment, calculates and remits any applicable taxes (e.g., VAT, GST, sales tax), issues your receipt/invoice, and handles refunds and chargebacks. The SoundSeeker software itself is licensed to you by the Company under the EULA. Your purchase is therefore also subject to Paddle’s Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms). We do not store full payment card numbers; Paddle handles your payment details under its own terms and privacy notice.

5.3 Auto-Renewal (Subscription Editions Only). SoundSeeker currently offers perpetual (buy-out) licenses only and does not currently sell subscriptions; the auto-renewal terms in this Section apply only if and when subscription editions are offered in the future. Where you have purchased a recurring subscription:

  • (a) The subscription will renew automatically at the end of each billing period unless you cancel before the renewal date.
  • (b) We will send you a renewal reminder by email at least five (5) days before the renewal date.
  • (c) You can cancel auto-renewal at any time in your account settings in a single step. We will not impose hidden steps, default checkboxes, or other friction designed to discourage cancellation.
  • (d) Cancellation takes effect at the end of the then-current paid period; you retain access for the remainder of that period.

5.4 Refunds. Refunds are governed by Section 6 below, by the EULA, and — because Paddle is the Merchant of Record — by Paddle’s refund policy (https://www.paddle.com/legal/refund-policy).

6. Refunds

6.1 Refunds are processed by Paddle (Merchant of Record). Because Paddle is the seller of record for your purchase, refunds are requested from and issued by Paddle in accordance with Paddle’s refund policy (https://www.paddle.com/legal/refund-policy) and Paddle’s Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms), together with the SoundSeeker refund commitment below.

6.2 Try before you buy — purchases are generally non-refundable. A 14-day free trial of all paid features is available so you can fully evaluate SoundSeeker before purchasing. Because a full trial is offered, purchases are generally non-refundable, except (i) the bounded cases in Section 6.3, and (ii) where a mandatory statutory right applies to you (Section 6.5). Refunds, where due, are processed by Paddle as Merchant of Record in accordance with Paddle’s refund policy (https://www.paddle.com/legal/refund-policy). Where you are a consumer in the EEA/UK purchasing digital content, the checkout will ask you to expressly consent to immediate delivery and to acknowledge that you thereby lose the statutory 14-day right of withdrawal; your mandatory rights that cannot be waived remain unaffected (Section 6.5).

6.3 Bounded refund cases. Separately from the free trial, refunds remain available, on a pro-rata basis where applicable, in the following bounded cases:

  • (a) Critical defect: A critical, reproducible defect in the Service that materially prevents its use, reported within 30 days of purchase, and which we are unable to fix within a reasonable cure period.
  • (b) Hardware failure with no license activations used: Where your purchasing device fails and no activation slot has been consumed.
  • (c) Medical incapacity: Documented loss of ability to use the Service due to serious illness or death (refund issued to the user or their estate).

6.4 Refund requests should be sent to support@soundseeker.ai with supporting evidence, or submitted through Paddle. We coordinate with Paddle and aim to resolve requests within fourteen (14) business days.

6.5 Statutory consumer-protection rights that apply to you under mandatory local law are not affected by this Section.

7. Disclaimers and Limitation of Liability

7.1 AI Outputs. The Service uses discriminative AI techniques for audio retrieval and classification. It does not generate new audio content. AI search results and classifications are provided as aids to your creative judgment; you are responsible for evaluating and selecting outputs. We make no warranty as to the accuracy, completeness, or suitability of any particular search result.

7.2 “As Is”. Except as expressly stated in writing, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by applicable law.

7.3 No Liability for User Content. We are not liable for the content you choose to process with the Service. You are solely responsible for ensuring you have the rights to use such content.

7.4 Limitation of Liability. To the maximum extent permitted by applicable law, the Company’s aggregate liability for any claim arising out of or relating to the Service or these Terms is limited to the greater of:

  • (a) the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim; or
  • (b) USD 100.

7.5 Excluded Damages. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, even if advised of the possibility.

7.6 Mandatory Exceptions. Nothing in this Section excludes or limits liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded under applicable mandatory law; or (d) loss caused by our intent or gross negligence — nothing in this Section limits liability for property loss caused by our intentional acts or gross negligence, which cannot be excluded under Article 506 of the PRC Civil Code.

8. Suspension and Termination

8.1 You may terminate your account at any time by contacting support@soundseeker.ai or using the in-app account deletion option, if available.

8.2 We may suspend or terminate your access if you materially breach these Terms, the EULA, or applicable law, or if continued provision of the Service to you would expose us to legal risk.

8.3 Where suspension is appropriate but not immediate termination, we will give you reasonable notice and an opportunity to cure where the breach is curable.

8.4 You have the right to appeal a suspension or termination within seven (7) days by writing to support@soundseeker.ai. We will review and respond within fourteen (14) business days.

8.5 Termination does not affect any obligations that by their nature survive, including Sections 4, 6, 7, 10, and 11.

9. Modifications to These Terms

9.1 We may update these Terms from time to time. For material changes, we will provide notice by email and an in-product notification at least fourteen (14) days before the changes take effect.

9.2 Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may terminate your account before that date.

9.3 We will keep prior versions accessible on the website for reasonable historical reference.

10. Intellectual Property

10.1 The Service, including its software, models, user interface, and trademarks, is owned by the Company or its licensors and is protected by copyright, trademark, and other laws. No rights are granted other than those expressly set out in the EULA.

10.2 You retain all rights in your User Content. By using the Service, you grant us only such limited rights as are technically necessary to provide the Service to you (e.g., local processing on your device, transient handling for authentication).

10.3 Third-party open-source components used by the Service are listed in the in-product “About” section and in our online license registry, together with their respective licenses.

11. Governing Law and Dispute Resolution

11.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the People’s Republic of China (Mainland), without regard to its conflict-of-laws principles.

11.2 Informal Resolution. Before initiating any formal proceeding, you agree to contact us at support@soundseeker.ai and to attempt good-faith resolution for at least thirty (30) days.

11.3 Jurisdiction. Any dispute, controversy, or claim arising out of or relating to these Terms that cannot be resolved informally shall be submitted to the competent People’s Court of Hangzhou, Zhejiang Province, China, whose jurisdiction the parties agree to, except where mandatory law provides otherwise.

11.4 Payments and refunds — Paddle. Disputes specifically concerning the payment transaction, billing, taxes, or refunds are, in the first instance, a matter between you and Paddle as Merchant of Record, governed by Paddle’s Buyer Terms; you may also contact us at support@soundseeker.ai and we will assist in coordinating with Paddle.

11.5 Mandatory Consumer Rights. Where you are a consumer and applicable mandatory consumer-protection law in your jurisdiction gives you the right to bring proceedings in the courts of your habitual residence, this Section does not restrict that right.

11.6 Class Action Waiver. Where permitted by applicable law, disputes shall be resolved on an individual basis and not as a class, collective, or representative action.

12. Miscellaneous

12.1 Entire Agreement. These Terms, together with the Privacy Policy, EULA, and Cookie Policy, constitute the entire agreement between you and the Company concerning the Service.

12.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

12.3 No Waiver. Failure to enforce any right is not a waiver of that right.

12.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

12.5 Notices. Notices to us must be sent to support@soundseeker.ai. Notices to you may be sent to the email address associated with your account or posted in the Service.

12.6 No Final-Interpretation Clause. Nothing in these Terms shall be construed to reserve to the Company a “final and exclusive right of interpretation” or any equivalent unilateral interpretive power; any disagreement over the meaning of these Terms is to be resolved by the dispute-resolution mechanism in Section 11.

13. Contact

杭州万像循声科技有限公司 (Hangzhou Wanxiang Xunsheng Technology Co., Ltd. / HANG ZHOU WAN XIANG XUN SHENG KE JI YOU XIAN GONG SI) Registered Office: Room 102, Building 1, No. 270 Chutian Road, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China (浙江省杭州市滨江区西兴街道楚天路270号1幢102室) Contact (general, legal, security, billing): support@soundseeker.ai Billing & refunds are processed by Paddle as Merchant of Record — Paddle Buyer support: https://paddle.net